YOUR SOURCE FOR HEAT TRANSFER SUPPLIES
1-877-85-PAPER
YOUR SOURCE FOR HEAT TRANSFER SUPPLIES
1-877-85-PAPER
Do you have to peel the backside of your heat transfer paper for dark colored fabrics, similar to Avery products?
Yes. Our entire inventory of heat transfer papers, including the full line of Neenah Paper products, have a layer of backing that you must remove before you apply heat. You can find detailed instructions available for download on all of our products listings online.
Are 3G Opaque and Jet-Opaque II dark transfer papers “cold peels” or “hot peels”?
All ink-jet heat transfer papers for dark garments, including 3G Opaque and Jet-Opaque II™ heat transfer papers, are cold peels, This means that the parchment must be removed after the ink has had a chance to cool down. Both dark transfer papers, manufactured by Neenah Paper, come with parchment paper included in the package to complete the transfer.
Is your JetPro SofStretch heat transfer paper a “cold peel” or “hot peel”?
Our ink-jet heat transfer paper for light garments, JetPro SofStretch, can be peeled hot or cold because the process of applying the transfer is a little different. In fact, we recommend a hot peel for JetPro SofStretch because we think the results are sharper and look better. You can find detailed instructions available for download on all of our products listings online.
Is your Laser One Opaque™ transfer paper a “cold peel” or “hot peel”?
All laser printer heat transfer papers for dark garments, including Laser One Opaque™ heat transfer paper, is a cold peel. This means that the parchment must be removed after the ink has had a chance to cool down. Laser One Opaque, manufactured by Neenah Paper, comes with parchment paper included in the package to complete the process. You can find detailed instructions available for download on all of our products listings online.
What heat transfer papers do you offer that work with inkjet printers?
The entire line of inkjet heat transfer paper products; Jet-Pro SofStretch, 3G Opaque, Jet-Opaque II and Arkwright red-grid are designed to work with any inkjet printers.
What heat transfer papers do you offer that work with non-fuser oil laser printers?
If you are looking for a line of heat transfer papers designed for non-fuser oil laser printers, we recommend our Laser One Opaque for dark, Techni-Print EZP for light and of course all our ImageClip self-weeding laser products. If you have any additional questions about which of our heat transfer papers will work best with your printer, our customer service department would be happy to give you advice. Also, you can go to tshirtforums.com, a free website that we are also a sponsor of, for advice on heat transfer papers.
What kind of printer will your Laser One Opaque™ papers work in?
Our Laser One Opaque™ products are designed to work with laser printers, color copies, and printers. Laser One Opaque heat transfer papers work in both non-fuser oil and fuser oil.
Can I use a regular (household) iron with Jet-Opaque II™, 3G Opaque and Jet-Pro SofStretch?
Although we recommend using a heat press for the best results with Jet-Opaque II™, 3G Opaque and Jet-ProSofStretch™, it is possible to use a regular household iron as well. You can find detailed instructions available for download on all of our products listings online.
Can I use a regular (household) iron with with Laser One Opaque™?
No, Laser One Opaque™ needs to be applied with a heat press. You can find detailed instructions available for download on all of our products listings online.
Do you sell products with a matte finish?
Yes! We offer three ink-jet products with a matte finish: Jet-Pro SofStretch™, Jet-Opaque II™ and 3G Opaque. We also carry many other products for inkjet or laser printers with a wide variety of finishes. For more information on the best finish for your project, please contact our customer service department atservice@tshirtsupplies.com.
Do you sell any products with a glossy finish?
Yes! We offer one product with a glossy finish: JetWear Soft Gloss™ (Arkwright red-grid). We also carry many other products for inkjet or laser printers with a wide variety of finishes. For more information on the best finish for your project, please contact our customer service department atservice@tshirtsupplies.com.
Do I need to trim my transfer?
Yes, we recommend trimming the excess heat transfer paper from your design before applying it to the fabrics. This is particularly true for products that formulated for dark garments, such as Laser One Opaque, Jet Opaque II and 3G Opaque. But, if you are using Image Clip Laser Dark self-weeding heat transfer paper, you will not need to trim your transfer. Jet-Pro SofStretch, an inkjet heat transfer paper for light garments, can be trimmed but most customers find it unnecessary.
Will you ship overseas?
We ship to the United States, Canada, and Mexico. This is because the charges necessary for overseas shipping makes it cost-prohibitive for our customers. Exceptions to the rule can be made for large volume orders or by special request. Please contact our customer service department at info@tshirtsupplies.com.
Does your heat transfer paper have a shelf life?
Yes. All of our Neenah Paper heat transfer products should be used within two years of the date of purchase. After two years, the product may not work as well as intended. Proper storage of unused transfers (a sealed plastic bag in an environment with low humidity), will help keep your paper in good condition until you are able to use it. You can find detailed instructions available for download on all of our products listings online.
Are your heat transfer products washable?
Yes! All our heat transfer products have endured rigorous durability testing. In fact, our products significantly exceed industry standards for washability and performance. Garments made with our heat transfer products average 50 washes. You can extend the life and color of your image by closely following the washing instructions. The first time the garment is washed, it should be turned inside out, washed in cold water, then tumble dried. This process helps cure the ink and make the durability stronger.
Can I iron the garment after I’ve applied a heat transfer paper?
Yes, you can iron your garment after you’ve applied a heat transfer paper. However, if you want to iron over the transferred area, you must place a pillowcase or other protective layer between the iron and the design. Do not use high heat. You can find detailed instructions available for download on all of our products listings online.
What types of fabrics work best with your heat transfer products?
Most heat transfer products works best with 100% cotton or any cotton/poly blend down to 50/50. Some products are designed for other types of fabric. If you’re having trouble deciding with heat transfer product is best for the project you have in mind, our customer service department would be happy to give you advice. You can also check the detailed instructions available for download on all of our product listings online.
Do you offer a warranty or guarantee?
Absolutely! We offer a 5-Star Guarantee. If for any reason you are not satisfied with any of our products, you may return them for a full refund, even if you’ve used up to five sheets. Please see our return policy below for more details.
What is your return policy?
If for any reason you are not satisfied with any of our products, you may return them for a full refund, even if you’ve used up to five sheets. We require the following in order to process your return and issue a refund:
After processing your return, we will issue you a refund via your original payment method equal to the total amount of your original order (cost of goods plus shipping). The cost of shipping to return the paper will be your responsibility.
When and how do you ship the product?
Most order are shipped the same business day of receipt of payment as long as they are received by 3pm EST. If for any reason your shipments are delayed, you will be notified immediately and given the chance to modify or cancel your order. Our standard shipping method is UPS ground but we will occassionally use USPS Priority Mail if it will arrive to your location in the same amount of time or less than UPS. If you would like to expedite your order or customize shipping policies, please reach out to our customer service department at info@tshirtsupplies.com for rates and availability.
